WooCommerce Product Inquiry Form

WooCommerce Product Enquiry Form - Smart Product Enquiry Management

WooCommerce Product Inquiry Form is a dedicated solution for WooCommerce-based stores that allows you to add an inquiry form to your product page. The plugin facilitates communication between buyers and sellers, allowing you to collect detailed questions about products, special offers, availability, and customization options. Thanks to its flexible configuration options, the form fits a variety of sales models—from standard retail stores to B2B and made-to-order offerings.

Key Features of WooCommerce Product Inquiry Form

• Displaying the form on the product card — the form can be embedded as a modal, a section under the product description or a link leading to a contact page.
• Customizable fields — ability to add text fields, check boxes, date fields, phone numbers and attachment fields (e.g. photos or files with requirements).
• Support for logged-in and guest users — the form recognizes logged-in customers and automatically fills in basic data, while also allowing visitors without an account to submit inquiries.
• Email notifications — smart notifications for the administrator, dedicated product manager or seller with a link to the query details and a reference to the product.
• CRM integration and data export — export of queries to CSV files and the ability to integrate with external CRM systems via webhooks or simple API integration.
• Filtering and query management — the administration panel allows you to sort inquiries by status, date, product or priority and assign tasks to specific employees.
• Security and validation — built-in field validation, reCAPTCHA/anti-spam and GDPR-compliant settings allowing you to accept the privacy policy.
• Multilingualism — WPML and Polylang compatibility allows you to create forms in multiple languages.
• Customizable message templates — editable templates for email confirmations and messages for administrators with the ability to use variables such as product name or customer details.

Business benefits and applications

Implementing the WooCommerce Product Inquiry Form directly translates into improved customer service and increased conversions for stores selling products requiring additional information. Formulating pre-purchase inquiries helps resolve doubts, reduces cart abandonment, and creates the opportunity to offer tailored offers or additional services.

• Sales of more expensive and custom-made products: facilitates the collection of specifications needed for pricing and production.
• B2B enquiry handling: the ability to create fields regarding order size, payment and delivery terms.
• Inventory and availability management: customers can ask about availability dates, alternative variants or expected delivery dates.
• Multi-stage sales support: collecting leads for the sales department, preparing offers and follow-up reminders.
• Integration with custom offers: collecting requirements for personalization and craftsmanship.

Practical examples of use

• Furniture store - a customer asks about custom-made furniture, attaches a sketch and asks for a quote.
• Electronics store - inquire about the availability of a specific configuration or accessory compatibility.
• Wholesale – inquiries about wholesale discounts, lead times for large orders and logistics.
• Handmade products store - customers submit personalization requests and discuss details before accepting an order.

The WooCommerce Product Inquiry Form is a tool that helps convert interest into specific orders through structured information collection, rapid response, and the ability to automate sales processes. Thanks to its flexible settings, the form adapts to the specific product profile of the store and supports both retail and wholesale sales.