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SupportCandy Automatic Close Ticket is an innovative tool designed to streamline ticket management in WordPress. This add-on to the popular SupportCandy plugin automatically closes tickets that don't require further interaction, allowing for better organization and more efficient time management for your support team.
SupportCandy Automatic Close Ticket allows you to automatically close tickets after a specified period of inactivity. Administrators can configure various closing policies, such as time without a response or customer inactivity. This allows the support team to focus on tickets that require immediate attention.
The plugin offers a wide range of customization options, allowing you to tailor its functionality to your company's specific needs. You can define which ticket statuses should be automatically closed and set the waiting time before closing a ticket.
SupportCandy Automatic Close Ticket allows you to send automatic email notifications to customers before a ticket is closed. Customers will be reminded of inactivity and given the opportunity to respond, increasing the chances of resolving the issue without having to reopen the ticket.
SupportCandy Automatic Ticket Close is fully integrated with the SupportCandy plugin, ensuring smooth operation and easy setup. This integration allows all features to be accessed directly from your WordPress admin panel, making it easy to manage tickets and monitor their status.
Automating the ticket closure process allows the technical support team to focus on more complex issues that require direct intervention. This significantly increases the team's overall efficiency.
Regularly closing inactive tickets helps maintain order in the ticket management system. Employees can more easily track open tickets and priority tasks, resulting in better work organization.
Automated email notifications inform customers about upcoming ticket closures, giving them the opportunity to respond and avoid having their ticket closed without resolution. This, in turn, leads to higher customer satisfaction and a better reputation for the company.
Before installing SupportCandy Automatic Close Ticket, make sure you have the SupportCandy plugin installed and activated. If you don't already have it, you can download it from the WordPress repository and install it in a few simple steps.
After installing SupportCandy, download the SupportCandy Automatic Close Ticket plugin from the official website or the WordPress repository. Go to the "Plugins" section in your WordPress admin panel, click "Add New," then "Upload Plugin." Select the downloaded ZIP file and click "Install Now.".
After installing the plugin, click "Activate" to launch SupportCandy Automatic Close Ticket. The plugin will automatically integrate with SupportCandy.
Go to the SupportCandy plugin settings section in your WordPress admin panel and locate the Auto-Close Tickets tab. Here, you can configure closure policies, such as inactivity times and ticket statuses, for which you want to automatically close tickets.
In the email notifications section, set the message that will be sent to customers before a ticket is closed. You can customize the email content to match your company's communication tone.
Once you've completed the setup, test the plugin on a few sample tickets to ensure everything is working as expected. Verify that tickets are automatically closed after a set period of inactivity and that email notifications are being sent correctly.
SupportCandy Automatic Close Ticket is an indispensable tool for companies looking to optimize their ticket management process, increase support team efficiency, and improve customer satisfaction. With extensive customization options and full integration with SupportCandy, this plugin is easy to use and adapt to individual needs. Automating ticket closure allows for better workflow organization and allows for more pressing tasks, resulting in improved customer service.
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