LatePoint Addon Reminders

LatePoint Addon Reminders - Automated Reminders for Reservations

LatePoint Addon Reminders is an extension for the LatePoint booking system that automates the sending of notifications to customers before and after their appointments. The plugin focuses on reducing no-shows, improving communication, and simplifying schedule management by adding flexible reminder rules, multi-channel messaging, and customizable templates.

Key Features of LatePoint Addon Reminders

• Multi-channel notification delivery: e-mail and SMS support with the ability to select the channel according to customer preferences.
• Editable templates with variables: dynamic fields (e.g., customer name, date and time of visit, employee) allow you to create personalized content.
• Reminder schedules: set one or more reminders before the visit (e.g. 24 hours and 2 hours before) and reminders after the visit.
• Conditional rules: reminders assigned to specific services, employees, locations or customer categories.
• Cancellation and Rescheduling Links: Automatically insert secure links to rebook yourself.
• Time zone support: Automatically adjust shipping times to customer and staff time zones.
• Shipping logs and delivery status: an overview of sent reminders and basic information about delivery success.
• Integration with SMS gateways and email services: compatibility with popular SMS providers and SMTP/Email API (configuration using external provider data).
• Consent and Opt-Out Options: Mechanisms to manage marketing consents and disable reminders in accordance with local regulations.

Benefits for companies and staff

Using the LatePoint Add-on Reminders brings tangible operational and financial benefits. Automated reminders reduce customer no-shows, leading to better utilization of team time and increased revenue. Personalized messages build a professional company image and improve the customer experience, while flexible rules allow you to tailor communication to specific services and staff schedules.

• Reducing no-shows and increasing visit attendance.
• Save administrative time by automating communications.
• Better calendar organization and reduced risk of booking conflicts.
• Increase customer satisfaction through clear, timely information about visits.
• Possibility to analyze the effectiveness of reminders thanks to saved logos and shipping statistics.

Practical applications

• Doctor's and dentist's office - pre-appointment reminders with preparation instructions.
• Beauty salons and spas – automatic notifications of upcoming bookings and requests for post-service feedback.
• Consulting and coaching services – appointment confirmations and pre-session reminder materials.
• Language schools and courses – notifications about classes and the ability to easily change dates.
• Workshops and events – reminders about location, time and rules of participation.

Technical aspects of implementation

The LatePoint Reminders add-on integrates with your LatePoint installation and uses reservation data and customer profiles. Configuration includes setting up an SMTP provider or SMS gateway, creating message templates, and defining delivery rules. Its modular design allows you to assign different reminder schedules to specific services and team members, making it easy to customize the system to your individual business processes.

The LatePoint Reminders add-on is ideal for situations where customer communication directly impacts business efficiency. This extension is particularly useful for companies that handle a high volume of bookings and need a reliable reminder mechanism adapted to various scenarios.