LatePoint Addon Messages

LatePoint Addon Messages - Enhanced Customer and Staff Communication

LatePoint Addon Messages is an extension of the LatePoint booking system that extends communication features in the WordPress environment. It enables two-way messaging between customers and staff, centralizes booking-related correspondence, and automates notification sending. Integration with the booking module allows you to link message content to specific dates, agents, and booking statuses, streamlining service and reducing the number of unconfirmed appointments.

Key Features of LatePoint Addon Messages

• Two-way messages (inbox) related to reservations - conversation history available to the customer and staff.
• Message templates and personalized tags (placeholders) – automatic insertion of booking details, customer name, appointment date, etc.
• Automatic notifications and event rules – send pre-visit reminders, booking status change notifications, confirmations and cancellations.
• Multi-channel – in-app messaging, email and integration with SMS gateways (configuration with external services possible).
• Attachments and multimedia – ability to upload documents, photos or instructions related to the service.
• Administrators and staff roles – separate mailboxes for agents, permissions to view and reply to messages, and assign conversations.
• Filter and search conversations – quickly find conversations by customer, date, booking number, or agent.
• Message status tracking – information about delivery, reading and possible retries in case of unsuccessful deliveries (depending on the channel).
• GDPR compliance – tools for exporting correspondence history and managing marketing consents.

Benefits of use

• Improved customer communication – all booking-related messages are consolidated in one place, speeding up service and minimizing the risk of information being missed.
• Reduce absences – automatic reminders and notifications increase the likelihood of a client meeting their deadline.
• Better team organization – conversation assignment and history visibility facilitate collaboration between employees.
• Personalization of messages – the use of templates and tags increases the effectiveness of the message and builds a professional image.
• Increase conversion and customer satisfaction – Faster responses, clear pre-visit instructions, and the ability to upload content improve the user experience.
• Full control over communication history – audit communication without the need to switch between external tools.

Examples of using LatePoint Addon Messages

• Beauty and hairdressing salons – appointment reminders, appointment confirmations, sending pre-treatment instructions.
• Clinics and medical offices – initial verification, information on preparation for the examination, follow-up after the visit.
• Schools, courses and consultations – confirmation of dates, materials before classes, communication with instructors.
• Professional services (law firms, consulting offices) – document exchange, deadline setting, payment reminders.
• Events and tests – collecting additional information from participants, sending out tickets or instructions.

Implementation and requirements

The LatePoint Messages Addon works as an extension for the core LatePoint module on the WordPress platform. It requires an active LatePoint installation and appropriate communication channel configuration (e.g., email, SMS gateway). Configuration includes creating and editing message templates, setting automatic notification rules, and assigning permissions to staff. Installation is performed through the WordPress dashboard, and messages are managed directly within the booking interface.

LatePoint Addon Messages is a tool designed for companies requiring flexible and centralized communication around appointments. It brings order to customer service processes, increases team efficiency, and improves the end-user experience. Integration with the booking system ensures that message content always relates to a specific appointment, streamlining management and minimizing the risk of errors.