Bookly Custom Fields Add-on

Bookly Custom Fields - Extension to add custom fields to your booking form

Bookly Custom Fields is a booking engine add-on that extends the standard Bookly form with additional, fully customizable fields. This plugin allows you to collect detailed information from customers during appointment booking, tailoring the booking process to specific industries—from beauty salons and medical offices to equipment rentals and events. By defining field types, display rules, and data validation, Bookly Custom Fields facilitates the automation and standardization of collected information.

Key Features of Bookly Custom Fields

• Various field types: text, textarea, drop-down lists, radio buttons, checkboxes, number fields, date and time fields, and file upload capability.
• Easy mandatory and validation settings: ability to mark fields as required, set length restrictions, formats (e.g. phone number, email address), and custom validation rules.
• Conditional Field Display: Show or hide fields based on the selected service, employee, location, or previous customer responses.
• Booking form integration: fields appear directly in the Bookly booking process and are saved in the customer profile and booking details.
• Possibility to influence the price: configure fields that change the price of the service (e.g. additional options or insurance) and add fees for selected responses.
• Data Export and Review: Filter and export data from custom fields to CSV for analysis, reporting, or integration with CRM systems.
• Customization of the administrative view: displaying columns with additional fields in the booking panel, previewing the visit details and the ability for staff to edit responses.

Practical benefits for the company

Implementing Bookly Custom Fields brings tangible operational and marketing benefits. Collecting precise customer data reduces the number of phone calls clarifying reservation details and speeds up service. Customizable fields allow staff to prepare for the visit (e.g., information about allergies, preferences, or the need for additional equipment), improving service quality and customer satisfaction. Price-sensitive fields make it easier to introduce additional paid options without having to create separate services.

Applications in selected industries

• Beauty salons and spas – collecting information about treatment preferences, allergens, preferred cosmetics;
• Medicine and therapy – initial health surveys, patient consents, medical history;
• Training and courses – questions about level of advancement, module selection or preferred dates;
• Equipment rental – information about delivery location, required equipment and contact numbers;
• Events and event management – additional catering options, photo consents, package selection;
• B2B services – fields for entering company details, Tax Identification Number, preferred invoicing method.

Data implementation and management

Bookly Custom Fields offers an intuitive configuration panel where the administrator can add fields, specify their type, labels, supporting descriptions, and visibility rules. Fields can be assigned globally or to specific services and employees, allowing for the creation of flexible forms based on the booking context. Collected responses are saved with the booking and can be visible in the customer's profile, facilitating long-term personalization of communication.

In terms of SEO and conversions, properly configured custom fields help collect data that can be analyzed to optimize offers and website content. Information from Bookly Custom Fields allows you to create more tailored marketing campaigns, segment your customer base, and increase your appointment booking rate.

Bookly Custom Fields is a solution for companies that want to extend Bookly's functionality with flexible booking forms, better understand their customers, and more efficiently manage the customer service process. Thanks to its extensive configuration options, the add-on is suitable for many industries requiring the collection of specific information during bookings.